ALGOKART — PRIVACY POLICY

This Privacy Policy describes how Neelamay Technologies Private Limited ("Neelamay," "we," "us," or "our") collects, uses, shares, and protects personal information when you access or use the AlgoKart platform (the "Platform"), including our websites, mobile apps, and services.

By using the Platform, you consent to this Privacy Policy. If you do not agree, please discontinue use.

1. INFORMATION WE COLLECT

We may collect the following categories of information:

1.1 Account & Identity Data

Name, mobile number, email address, date of birth, KYC identifiers (PAN, Aadhaar), and login credentials.

1.2 Financial & Transaction Data

Payment method details (via secure payment gateways), subscription records, invoices, refunds, chargebacks, and broker account linkage metadata.

1.3 Usage & Device Data

IP address, device identifiers, operating system, browser type, app usage, crash logs, referral sources, and clickstream activity.

1.4 Content & Communication Data

Comments, posts, messages, uploaded documents, and community interactions.

1.5 Third-Party Data

Information from brokers, payment providers, regulators, or verification services (e.g., KYC/AML checks).

2. HOW WE USE INFORMATION

We process information to:

Operate, maintain, and improve the Platform.
Authenticate logins and enable secure access.
Provide subscriptions, backtests, alerts, payments, and community features.
Conduct KYC/AML checks, fraud monitoring, and compliance with SEBI and other laws.
Send service communications (OTPs, confirmations, security alerts).
Provide support and resolve grievances.
Generate anonymized/aggregated analytics for research, reporting, and product development.
Comply with regulatory, tax, and legal obligations.

3. LEGAL BASES

We process data under one or more lawful bases:

Consent (e.g., marketing emails, optional features).
Contractual necessity (to provide services you request).
Legal obligation (KYC, tax reporting, AML checks).
Legitimate interests (fraud detection, platform security).

4. SHARING & DISCLOSURE

We may share data with:

Vendors/Strategy Providers (limited to subscriber relationships).
Brokers (only where you link accounts or execute signals).
Payment service providers (for transactions).
Regulators, courts, or government agencies (as required by law).
Service providers (IT hosting, analytics, customer support, KYC verification).

We do not sell personal data to third parties.

5. DATA STORAGE & SECURITY

Data is stored on secure cloud infrastructure with encryption at rest and in transit.
Access controls, logging, and monitoring are enforced.
OTP/multi-factor authentication may be required for sensitive actions.
Despite safeguards, no system is 100% secure; use the Platform at your own risk.

6. DATA RETENTION

We retain personal data:

As long as you have an active account.
For at least 3 years after account closure for compliance, audit, and legal obligations.
Longer where required by SEBI, RBI, tax, or anti-money laundering laws.

7. USER RIGHTS (DPDP ACT 2023)

You have the right to:

Access your personal data.
Correct inaccurate or incomplete data.
Withdraw consent (where processing is based on consent).
Request erasure of data (subject to retention obligations).
File grievances with our Grievance Officer.

Requests can be made via connect@algokart.in.

8. COOKIES & TRACKING

We use cookies, SDKs, and analytics tools to improve performance, measure engagement, and personalize content. You can disable cookies in your browser, but some features may not function properly.

9. CHILDREN’S PRIVACY

The Platform is intended for users 18+. We do not knowingly collect data from children. If you believe a child has provided information, contact us to delete it.

10. CROSS-BORDER TRANSFERS

Personal data may be stored or processed in India or other jurisdictions. Where cross-border transfers occur, we ensure compliance with applicable Indian law.

11. MODIFICATIONS

We may update this Privacy Policy from time to time. Updates will be posted with a revised “Last Updated” date. Continued use of the Platform constitutes acceptance.

12. CONTACT & GRIEVANCE OFFICER

Neelamay Technologies Private Limited
Registered Office: Mansarovar, Jaipur, Rajasthan 302020, India
Email: connect@algokart.in
Mr. Yudhisther Bhargava, Director

We acknowledge grievances within 24 hours and aim to resolve them within 15 days, per the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

13. ACKNOWLEDGEMENT

By using the Platform, you acknowledge that you have read, understood, and agree to this Privacy Policy.